Terms of Service

These Terms of Service ("Terms") govern your access to and use of RoutLnk ("we", "us", or "our") link shortening, QR code, and analytics services (the "Service"). By creating an account or using the Service, you agree to be bound by these Terms.

1. Eligibility

You may use the Service only if you are at least 18 years old (or the age of majority in your jurisdiction, if higher) and are legally capable of entering into a binding contract in your jurisdiction. By using the Service, you represent and warrant that you meet these requirements.

2. Your Account

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us promptly of any unauthorized use of your account or any other breach of security.

You may not share your account credentials or exceed the user limitations of your service tier. You must not select a username or custom domain that infringes third-party rights or violates our Acceptable Use policy.

3. Acceptable Use

You agree not to use the Service to:

• Create, share, or redirect to content that is illegal, harmful, abusive, harassing, hateful, or discriminatory.
• Distribute malware, phishing pages, scams, or other fraudulent or deceptive content.
• Violate the rights of others, including privacy, intellectual property, or contractual rights.
• Circumvent or interfere with security or access controls of any system or service.
• Engage in automated or bulk activity that overloads or degrades the Service.

We reserve the right to remove links, suspend accounts, or take other appropriate action if we believe your use of the Service violates these Terms or applicable law.

4. Content and Links

You are solely responsible for the destination content and URLs associated with the links you create. We do not endorse or control third-party websites or content that your links may point to, and we are not responsible for any loss or damage arising from such content.

You must ensure that the content and destinations associated with your links comply with applicable laws, these Terms, and any third-party platform policies.

4.5 License Grant. By using the Service, you grant us a worldwide, non-exclusive, royalty-free, transferable license to use, store, and process the URLs and information you provide as necessary to operate the Service and for analytics and service improvement purposes. You retain all ownership rights to your content.

4.6 Third-party Services. We may use third-party service providers (such as payment processors, analytics providers, email delivery services, and hosting providers) to deliver and support the Service. Your use of features that rely on such third-party services may be subject to their separate terms and privacy policies. We are not responsible for such third-party services, but we will use reasonable care in selecting and supervising them.

5. Intellectual Property

All rights, title, and interest in and to the Service (excluding user-generated content) are owned by us or our licensors, including all software, user interfaces, design, logos, trademarks, and underlying technology. Except for the limited rights expressly granted in these Terms, we reserve all rights in and to the Service.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business or personal purposes, strictly in accordance with these Terms. You may not copy, modify, create derivative works based on, reverse engineer, decompile, or otherwise attempt to extract source code from the Service, except to the extent such restrictions are prohibited by applicable law.

By creating links, QR codes, or other content through the Service, you grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, and display that content as reasonably necessary to operate and improve the Service. You retain ownership of your content.

5.3 Feedback. If you provide feedback, suggestions, or ideas about the Service ("Feedback"), you assign all rights in such Feedback to us, and we may use it without compensation or obligation to you.

6. Paid Features (if applicable)

Some parts of the Service may be offered as paid features or subscriptions. Pricing, billing cycles, and any additional commercial terms will be communicated at the time of purchase or in an applicable order form. We may change prices or available plans from time to time, with reasonable notice where required by law.

Unless otherwise stated at the time of purchase or required by applicable law, subscription fees and other charges are non-refundable. Without limiting the foregoing, refunds may be provided only:

• If we terminate your account without cause before the end of a paid period; or
• Where a refund is required by applicable consumer protection or other mandatory laws; or
• As expressly stated in an order form or specific offer describing a trial or refund policy.

We may, at our discretion, offer goodwill refunds or credits, but doing so in one instance does not create an obligation to do so in the future.

6.4 Payment Processing. Payments are processed through third-party payment processors. You authorize us to charge your selected payment method on each billing cycle. If payment fails, we may suspend your access to the Service until payment is received.

7. Termination

You may stop using the Service at any time. We may suspend or terminate your access to the Service, or remove links and content, if we reasonably believe that you have violated these Terms or applicable law, or if your use poses a risk to the Service or other users.

Upon termination, your right to use the Service immediately ceases. We may retain your data in accordance with our Privacy Policy and our legal obligations. Sections 5, 8, 9, 11, 12, 14, and 15 survive termination.

8. Disclaimer of Warranties

The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, secure, or error-free.

9. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your use of or inability to use the Service.

To the extent permitted by law, our total aggregate liability arising out of or relating to the Service or these Terms shall not exceed the greater of (a) the amounts you have paid to us for the Service during the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred (100) USD (or equivalent in local currency) if you have not paid any fees.

10. Changes to the Service and Terms

We may modify or discontinue parts of the Service at any time. We may also update these Terms from time to time. When we do, we will update the "Last updated" date above. Your continued use of the Service after changes become effective constitutes your acceptance of the revised Terms.

11. Governing Law

These Terms are governed by and construed in accordance with the laws applicable in your jurisdiction, without regard to conflict of law principles.

If you are a consumer resident in the European Union, United Kingdom, United States, or any other jurisdiction with mandatory consumer protection laws, nothing in these Terms affects your statutory rights under those laws, and you may bring proceedings in the courts of your place of residence where such laws require.

For business users, disputes shall be resolved in accordance with applicable law, and the parties agree to submit to the jurisdiction of courts with appropriate subject matter jurisdiction.

12. Dispute Resolution

In the event of any dispute, claim, or controversy arising out of or relating to these Terms or the Service, the parties shall first attempt to resolve the matter through good faith negotiations within a reasonable period of time.

If you are a consumer, you may bring proceedings in the courts of your place of residence or in any other court with jurisdiction under applicable law. For business users, disputes shall be resolved in accordance with applicable law in a court with appropriate jurisdiction. Where permitted by law, either party may choose to bring qualifying claims in a small claims court instead of a court of general jurisdiction.

To the extent permitted by law, any proceedings must be brought in an individual capacity and not as a plaintiff or class member in any purported class, collective, or representative action.

13. Data Protection and Privacy

Our collection and use of personal data in connection with the Service is described in our Privacy Policy, which forms part of these Terms. By using the Service, you acknowledge that you have read our Privacy Policy and understand how we process personal data.

If you use the Service to process personal data about other individuals (for example, your customers or visitors), you are responsible for ensuring that such processing complies with applicable data protection laws, including where relevant the EU/UK General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other similar laws. We act as an independent controller or, where applicable, as a processor in accordance with any separate data processing terms agreed with you.

For business customers who process personal data through the Service, we offer a Data Processing Agreement (DPA) with Standard Contractual Clauses upon request. Please contact [email protected] for enterprise data processing terms.

14. Indemnification

You agree to indemnify, defend, and hold harmless RoutLnk and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your violation of these Terms; (b) your links, content, or use of the Service; or (c) your violation of any rights of a third party or any applicable law.

15. Export Controls and Sanctions

You may not use, export, re-export, or otherwise transfer the Service in violation of any applicable export control, trade, or economic sanctions laws and regulations, including but not limited to those of the European Union, the United States, and any other relevant jurisdiction. You represent that you are not located in, and will not use the Service on behalf of, any country or person subject to comprehensive sanctions.

16. Force Majeure

We shall not be liable for any delay or failure to perform our obligations under these Terms to the extent such delay or failure results from events beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, failures of third-party hosting or telecommunications providers, power outages, or government actions.

17. Contact Us

If you have any questions about these Terms or the Service, please contact us at:

Email: [email protected]

18. Special Provisions for EU Consumers

Right of Withdrawal (EU consumers only). If you are a consumer in the European Union, you have the right to cancel your subscription within 14 days of purchase without giving a reason.

To exercise this right, email us at [email protected] with a clear statement of your decision to withdraw.

We will refund all payments for unused services within 14 days, using the same payment method you used for the original transaction. If you requested immediate access to the Service, you will pay a proportional amount for services provided before withdrawal.